We offer discreet billing for our customers. This means the description in your statement will not match the dating site name you signed up with. In its place, the name of our billing processing company will be on your statement. Upon enrollment to any of our sites, you’re sent a welcome email that includes membership details that lists the name of the billing processing company that accepts your payment. If you can’t find this email in your inbox, try checking your email account's spam folder. For quick reference:

Epoch.com and/or Paypal.com appears as EPOCH *TUMBLSTON
Commercegate.com appears Cgbilling.com
WTS appears as WTSETicket.com

We work with several 3rd party billing companies to provide you many options to purchase a membership. Our own Customer Service representatives can help you regardless of which payment processor you used to sign up with us. That said, if you wish to contact the billing company directly you'll find the contact information below:

Epoch Credit Card (listed on credit card statement as EPOCH.COM *TUMBLESTON):
Web/Live Chat Support: https://www.epoch.com/billingsupport
Email Support: billing@epoch.com
Phone Support: +1.800.893.8871

CommerceGate Credit Card (listed on credit card statement as Cgbilling.com):
Web Support: http://www.cgbilling.com
Email Support: support@cgbilling.com
Phone Support: +1.877.369.566 (other countries click here)

WTS eCheck (listed on banking statement as WTSETicket.com):
Web Support: http://www.wtseticket.com/
Phone Support: +1.800.975.5616

Unless your payment information was declined, the upgrade took place. On rare occasions you may need to log out of the site and then log back in for it to register the change. If that doesn't work please contact our support immediately!